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Hydro Saving Tip 1.

Frequently asked questions

Turn off unnecessary lights. No more messy stacks of paper — easily manage your current and past bills online, in one place.


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  • Search form.
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  • Customer Connect.
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Log in to Customer Connect. You can pay your bill through online banking, pre-authorized withdrawals, or set up equal payments to even out your electricity costs throughout the year.

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Viewing your bill and payment history. Understanding the details of your bill. Ways to pay your bill. Late payment and disconnection.

Your security deposit will be credited to your account after one year of on-time bill payments. New BC Hydro customers. Start by signing up online. If you already use MyHydro and need a second BC Hydro account, you can log in open a new residential account.

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Log in online and select New residential account. Some accounts may also require a security deposit. If you don't already manage existing BC Hydro accounts online, get started by signing up online. The complete business name, business address, and phone number.

Contact name and phone number of someone that we can reach about the account. The complete business name, business address, and phone number for each location where you wish to open an account. You can also visit our office and fill out an application with a member of our Customer Service department.

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An account set-up fee is applied to all new service applications. A security deposit may be required. Please allow one to two business days for your request to be processed. Should you have any questions, please contact our Customer Services department at